From the day I started as an Administrator, I have always done my best to provide the very best care to each of the residents that I have in my facilities. Ours is a difficult business. Our client (or customer) is with us 24 Hours a day and 7 Days week. It is very difficult to follow the age old business practice of "Happy Customer, Happy Bottom Line" in our business.
We are pulled in many different ways from the residents in our facilities needs, to the families and loved ones that are so focused on what they think should be provided, to the state statutes and regulations that dictate our buisness almost to the letter, to those that enforce our practices and cause us to loose sleep at times. Ours is a stressful and difficult business.
This gives us a unique opportunity at this time. For years and years it has been a struggle for many administrators to do there best to provide quality care in quality facilities. At times the gap from one facilitiy to another seems very large. My hope is that we take hold of what it is expected to be as an Assisted Living Facility in the State of Alaska, and not just wait for others to tell us what to do, or to wait for the State regulations to define us but, to educate ourselves on what the expectations are, and to exceed them.
We should not be doing the minimum, we should be doing more, finding better ways to do our jobs (within the state regulations). We should share what we find with eachother and make sure that we provide a higher level of care, confident in what we do, educated on what expectations our residents and those that license us expect of us. We are caregivers, we have a very special and unequaled responsiblity to care for those that cannot care for themselves.
The days of not commuincating or fight with the state on every change needs to stop. We need to work with them, not as someone we fear but someone that is as invested in the care of our residents as we are. We cannot do it without them, and they will react to how we treat them. They are our partners not our judges. If we are educated and provide quality care they will not have to spend very much time at all regulating us.
If we come together as a community of Assited Living Homes and commit to helping each other to provide a quality of care that our residents, loved ones, and those that regulate us will be proud of. We must do it together. I hope that we can use ALAA to do this, to have a place to learn together, to work together, and most importantly to come together.
We are caregivers, we are administrators, we are quality.
I'm busy working on my blog posts. Watch this space!